FocusGroup Consulting - Defining The Way You Communicate
 
PRACTICE AREAS HAZARDOUS WASTE CLEANUP PERCHLORATE NUCLEAR DECOMMISSIONING RENEWABLE ENERGY SOURCES AND SUSTAINABLE PRACTICES CRISIS COMMUNICATIONS PUBLIC HEALTH PREPAREDNESS CLIENT LIST WHAT OUR CLIENTS SAY ABOUT US
Clients
What Our Clients Say About Us

Our clients have been very generous with accolades for our work.  FOCUS GROUP has been the recipient of two group achievement awards for work at the Stennis Space Center and the NASA “2005 Women-owned Business of the Year” award for the successful management of the Community Involvement Plan at NASA Glenn Research Center’s Plum Brook Station.  A NASA spokespersons recently commented after a successful public meeting “Susan’s (Santos) dry run was incredibly valuable to us at NASA in preparing for our public meeting”.

An attendee from an energey company who attended a FOCUS GROUP Diffusing Anger, Building Trust training session noted that the program was “Excellent.  Susan (Santos) is clearly very knowledgable and had great tips… Susan’s very well informed in this field and obviously skilled in handling what can sometimes be very difficult situations.  She offered great information, good feedback while staying constructive”.

The head of Corporate Communications from Rocketdyne Division of Rockwell International summed it up in a letter:  “I have yet to encounter anyone who can provide the quality of strategic advice for the best possible outcomes that Susan Santos does”.

Our Risk Communication Training courses have received the highest compliments from attendees:

 “The best course I have taken.  Susan’s style, personality, experience and anecdotes make the course wonderful”.

“Susan is an excellent instructor – the perfect blend of technical knowledge, experience, communication skills and personality”.

“Very informative and engaged.  I appreciate her having spent so much time learning our business, which helped make the class much more helpful”.

The comments received from attendees after the Public Health Risk Communication training sessions validate the success of the program:

“ Outstanding!  Very useful for this particular audience”.  Terrific tips and practice for prepping for a true crisis.  Great academic background combined with practical info”.

“Absolutely surpassed my expectations.  Great learning opportunity.  The video clips were instructional, entertaining and really drove the points home.”

“ Extremely useful information to immediately apply to my work setting.  It demystifies a press conference/interview”

An attendee at a FOCUS GROUP Media training workshop for Merck and Company, Inc.,acknowledged that “Critique of our answers was very helpful and eye opening”  Susan (Santos) is excellent!”

Barry Monahan of Wellesley College commenting on Susan L. Santos/FOCUS GROUP’s work surrounding a contaminated site:  “We hired FOCUS GROUP to help us manage communication issues concerning the site.  Undoubtedly one of my best decisions.  Susan worked with the College’s team to develop a plan of action and a set of principles that would guide our public information process”…” I can unhesitatingly recommend Susan Santos and her FOCUS GROUP colleagues based on the exceptional work they did for Wellesley College.  Their ethics are our ethics… openness, honesty and proactive communication. They did a terrific job for Wellesley College!”

FOCUS GROUP
Phone: 781.483.3054
Fax: 781.483.3058
info@focusgroupconsulting.com
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